There are many reasons why items ordered may need to be returned to VISION MEDIA UK, the most common reasons are covered within the following paragraphs. Any other instances that may not be covered below, will be subject to negotiations between VISION MEDIA UK and the customer.
You have received incorrect Items from VISION MEDIA UK. (e.g. not the items that were ordered)
In this instance, VISION MEDIA UK will take full responsibility and will collect the incorrect items from an address specified by the customer, replacements will be shipped the same day. Media Replication will cover the cost of both the collection and the re-delivery of the replacements.
You have ordered the wrong goods from VISION MEDIA UK.
In this instance, VISION MEDIA UK cannot be held responsible for any mistakes made by the customer when ordering Items through our website. The goods received must be sent back at the customers own expense. Replacements will be issued upon receipt of the returned items. The customer will be liable to cover any cost incurred for the re-shipping of replacement goods. The customer will also be liable for any broken / lost / stolen items when in transit back to VISION MEDIA UK.
You ordered the goods but no longer need or require them.
If you change your mind and wish to cancel after having received your order, Vision Warehouse Ltd will accept a return of goods if we are notified within 7 business days of delivery. Any return shipping charges will be paid by the customer. If Vision Warehouse Ltd are required to collect unwanted goods, the collection charge will be paid by the customer. Original shipping charges cannot be refunded and if free shipping was awarded on the order a charge may be deducted from your refund. For larger quantities to be returned a restocking fee may be charged. Please contact us for any clarification about our returns procedure before arranging for goods to be returned.
***Please note***
The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or opened / unsealed goods.
Vision Warehouse Ltd reserve the right to certain stipulations regarding products being returned:
- i) All items must be returned in a re-sellable condition. Any items returned that are found to be damaged in any way, cannot be replaced or refunded under any circumstances
- ii) Vision Warehouse Ltd can only accept the return of unused / unopened items. Any items returned that have been used, opened or tampered with in any way cannot be replaced or refunded.